RCN: called first time ** min then lost connection c...

Eine RCN Kundenbewertung durch GetHuman-Benutzer ~okeefe1ma von November 13., 2017

Background on ~okeefe1ma's case

GetHuman: ~okeefe1ma - can you tell our other RCN customers when your case took place?
~okeefe1ma: Sure. It was middle of the night, on November 7..
GetHuman: Did you reach out to RCN, and if so, how?
~okeefe1ma: I used the 877-726-2455 number I found for on the GetHuman RCN customer phone number page I was on: RCN Customer Service Phone Number
GetHuman: And which of these common RCN customer issues best describes the reason you wanted to talk to them?
(Shows ~okeefe1ma a list of common RCN problems)
~okeefe1ma: "Cancel service" was why I was trying to call.

~okeefe1ma's review of RCN customer service

GetHuman: So how would you sum up your experience for GetHuman's RCN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~okeefe1ma: called first time ** min then lost connection called back ** min same thing*horrible review only because i did'nt get to speak to anyone all i needed to know is how to delete the deleted love to delete you guys soooo annoying
GetHuman: Let's quantify your experience contacting RCN. On a scale of 1 to 5, how easy is it go get help on a RCN problem?
~okeefe1ma: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~okeefe1ma: I'd give them a five out of five on communication.
GetHuman: And what about RCN's ability to quickly and effectively address your problem?
~okeefe1ma: For that I would say one out of five.
GetHuman: And finally- any advice for other RCN customers?
~okeefe1ma: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit RCN weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~okeefe1ma taken from his RCN customer service problem that occurred on November 7., 2017.


3.00 of 5 stars | 15 reviews

~okeefe1ma's RCN Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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