MBNA: first time i used live chat the window just app...

Eine MBNA Kundenbewertung durch GetHuman-Benutzer GetHuman-274861 von November 19., 2017

Background on GetHuman-274861's case

GetHuman: GetHuman-274861 - can you tell our other MBNA customers when your case took place?
GetHuman-274861: Sure. It was afternoon, on November 10..
GetHuman: Did you reach out to MBNA, and if so, how?
GetHuman-274861: I used the 800-421-2110 number I found for on the GetHuman MBNA customer phone number page I was on: MBNA Customer Service Phone Number
GetHuman: And which of these common MBNA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-274861 a list of common MBNA problems)
GetHuman-274861: "Complaint" was why I was trying to call.

GetHuman-274861's review of MBNA customer service

GetHuman: So how would you sum up your experience for GetHuman's MBNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-274861: first time i used live chat the window just appeared this time i had to search to find it and it took a while and even then the site told me noone was available to chat
GetHuman: Let's quantify your experience contacting MBNA. On a scale of 1 to 5, how easy is it go get help on a MBNA problem?
GetHuman-274861: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-274861: I'd give them a two out of five on communication.
GetHuman: And what about MBNA's ability to quickly and effectively address your problem?
GetHuman-274861: For that I would say one out of five.
GetHuman: And finally- any advice for other MBNA customers?
GetHuman-274861: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit MBNA weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-274861 taken from his MBNA customer service problem that occurred on November 10., 2017.


1.00 of 5 stars | 7 reviews

GetHuman-274861's MBNA Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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