MBNA: Just can't get through. Not like other company...
Eine MBNA Kundenbewertung durch GetHuman-Benutzer ~JSim von November 20., 2017
Background on ~JSim's case
GetHuman: ~JSim - can you tell our other MBNA customers when your case took place?
~JSim: Sure. It was evening, on November 13..
GetHuman: Did you reach out to MBNA, and if so, how?
GetHuman: And which of these common MBNA customer issues best describes the reason you wanted to talk to them?
(Shows ~JSim a list of common MBNA problems)
~JSim: "Question" was why I was trying to call.
~JSim's review of MBNA customer service
GetHuman: So how would you sum up your experience for GetHuman's MBNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JSim: Just can't get through. Not like other company chat services which are excellent. And why is it so hidden?? One has to really search for it.
GetHuman: Let's quantify your experience contacting MBNA. On a scale of 1 to 5, how easy is it go get help on a MBNA problem?
~JSim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JSim: I'd give them a one out of five on communication.
GetHuman: And what about MBNA's ability to quickly and effectively address your problem?
~JSim: For that I would say two out of five.
GetHuman: And finally- any advice for other MBNA customers?
~JSim: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit MBNA weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~JSim taken from his MBNA customer service problem that occurred on November 13., 2017.