MBNA: Customer for * years with excellent payment rec...

Eine MBNA Kundenbewertung durch GetHuman-Benutzer ~4L145 von November 6., 2017

Background on ~4L145's case

GetHuman: ~4L145 - can you tell our other MBNA customers when your case took place?
~4L145: Yeah. It was evening, on Oktober 28..
GetHuman: Did you reach out to MBNA, and if so, how?
~4L145: I used the 800-421-2110 number I found for on the GetHuman MBNA customer phone number page I was on: MBNA Customer Service Phone Number
GetHuman: And which of these common MBNA customer issues best describes the reason you wanted to talk to them?
(Shows ~4L145 a list of common MBNA problems)
~4L145: "Lower my rate" was why I was trying to call.

~4L145's review of MBNA customer service

GetHuman: So how would you sum up your experience for GetHuman's MBNA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~4L145: Customer for * years with excellent payment record, slapped with an interest increase.. so, over to Visa where I haven't had any problems..
GetHuman: Let's quantify your experience contacting MBNA. On a scale of 1 to 5, how easy is it go get help on a MBNA problem?
~4L145: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~4L145: I'd give them a one out of five on communication.
GetHuman: And what about MBNA's ability to quickly and effectively address your problem?
~4L145: For that I would say four out of five.
GetHuman: And finally- any advice for other MBNA customers?
~4L145: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit MBNA weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~4L145 taken from his MBNA customer service problem that occurred on Oktober 28., 2017.

MBNA

1.00 of 5 stars | 7 reviews

~4L145's MBNA Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like MBNA, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with MBNA in any way.

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