J. Crew: B*C my ? was regarding an item sent from the st...

Eine J. Crew Kundenbewertung durch GetHuman-Benutzer GetHuman-349306 von November 13., 2017

Background on GetHuman-349306's case

GetHuman: GetHuman-349306 - can you tell our other J. Crew customers when your case took place?
GetHuman-349306: Sure. It was evening, on November 4..
GetHuman: Did you reach out to J. Crew, and if so, how?
GetHuman-349306: I used the 800-562-0258 number I found for on the GetHuman J. Crew customer phone number page I was on: J. Crew Customer Service Phone Number
GetHuman: And which of these common J. Crew customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-349306 a list of common J. Crew problems)
GetHuman-349306: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-349306's review of J. Crew customer service

GetHuman: So how would you sum up your experience for GetHuman's J. Crew customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-349306: B*C my ? was regarding an item sent from the store & not online after ** minutes I was told they couldn't help me b*c "nothing came up" in their computer.
GetHuman: Let's quantify your experience contacting J. Crew. On a scale of 1 to 5, how easy is it go get help on a J. Crew problem?
GetHuman-349306: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-349306: I'd give them a three out of five on communication.
GetHuman: And what about J. Crew's ability to quickly and effectively address your problem?
GetHuman-349306: For that I would say five out of five.
GetHuman: And finally- any advice for other J. Crew customers?
GetHuman-349306: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit J. Crew weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-349306 taken from his J. Crew customer service problem that occurred on November 4., 2017.

J. Crew

5.00 of 5 stars | 13 reviews

GetHuman-349306's J. Crew Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like J. Crew, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with J. Crew in any way.

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