Facebook: when you call the recording says they are not s...
Eine Facebook Kundenbewertung durch GetHuman-Benutzer ~richard fixel von November 27., 2017
Background on ~richard fixel's case
GetHuman: ~richard fixel - can you tell our other Facebook customers when your case took place?
~richard fixel: Yes I can. It was morning, on November 26..
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~richard fixel a list of common Facebook problems)
~richard fixel: "Delete Account" was why I was trying to contact.
~richard fixel's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~richard fixel: when you call the recording says they are not set up to address inquiries. How do you contact them to tell them they billed in error
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~richard fixel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~richard fixel: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~richard fixel: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~richard fixel: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Facebook weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~richard fixel taken from his Facebook customer service problem that occurred on November 26., 2017.