Someone has the same Facebook profile and using...
Eine Facebook Kundenbewertung durch GetHuman-Benutzer ~Robert Di Mauro von November 28., 2017
Background on ~Robert Di Mauro 's case
GetHuman: ~Robert Di Mauro - can you tell our other Facebook customers when your case took place?
~Robert Di Mauro : Sure. It was late at night, on November 22..
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Di Mauro a list of common Facebook problems)
~Robert Di Mauro : "Setup an account" was why I was trying to contact.
~Robert Di Mauro 's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Di Mauro : Someone has the same Facebook profile and using my name cause it's fake I've contacted Facebook I've uploaded a photo of me and IDS and they've sent the same emails I told them that they made a mistake in disabling my account please help
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Robert Di Mauro : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Di Mauro : I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Robert Di Mauro : For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Robert Di Mauro : Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Facebook weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Di Mauro taken from his Facebook customer service problem that occurred on November 22., 2017.