Cant believe Facebook has no customer services...

Eine Facebook Kundenbewertung durch GetHuman-Benutzer ~Charlie Foxtrot von November 28., 2017

Background on ~Charlie Foxtrot's case

GetHuman: ~Charlie Foxtrot - can you tell our other Facebook customers when your case took place?
~Charlie Foxtrot: Sure. It was middle of the night, on November 24..
GetHuman: Did you reach out to Facebook, and if so, how?
~Charlie Foxtrot: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Charlie Foxtrot a list of common Facebook problems)
~Charlie Foxtrot: "Fraud" was why I was trying to contact.

~Charlie Foxtrot's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charlie Foxtrot: Cant believe Facebook has no customer services? ridiculous.... i feel a multi billion dollar company would at least have chat help.... or something low budget like that... its sad cause none of the help links don't actually help at all...... fricken sad....
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Charlie Foxtrot: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charlie Foxtrot: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Charlie Foxtrot: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Charlie Foxtrot: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Facebook weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Charlie Foxtrot taken from his Facebook customer service problem that occurred on November 24., 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Charlie Foxtrot's Facebook Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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