Facebook: Banned for posts that in no way violate their w...

Eine Facebook Kundenbewertung durch GetHuman-Benutzer ~Cherri Stockton Woolbert von November 28., 2017

Background on ~Cherri Stockton Woolbert's case

GetHuman: ~Cherri Stockton Woolbert - can you tell our other Facebook customers when your case took place?
~Cherri Stockton Woolbert: Yeah. It was middle of the night, on November 27..
GetHuman: Did you reach out to Facebook, and if so, how?
~Cherri Stockton Woolbert: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Cherri Stockton Woolbert a list of common Facebook problems)
~Cherri Stockton Woolbert: "Recover account" was why I was trying to contact.

~Cherri Stockton Woolbert's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cherri Stockton Woolbert: Banned for posts that in no way violate their written standards. No way to protest or have it revoked.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Cherri Stockton Woolbert: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cherri Stockton Woolbert: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Cherri Stockton Woolbert: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Cherri Stockton Woolbert: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Facebook weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Cherri Stockton Woolbert taken from his Facebook customer service problem that occurred on November 27., 2017.


1.47 of 5 stars | 2518 reviews

~Cherri Stockton Woolbert's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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