Facebook: This Phone Number Is Not Manned & Does NOT Work...

Eine Facebook Kundenbewertung durch GetHuman-Benutzer ~Mari Valhovd von November 27., 2017

Background on ~Mari Valhovd's case

GetHuman: ~Mari Valhovd - can you tell our other Facebook customers when your case took place?
~Mari Valhovd: Sure. It was morning, on November 21..
GetHuman: Did you reach out to Facebook, and if so, how?
~Mari Valhovd: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Mari Valhovd a list of common Facebook problems)
~Mari Valhovd: "Account hacked" was why I was trying to contact.

~Mari Valhovd's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mari Valhovd: This Phone Number Is Not Manned & Does NOT Work* it directs you to online support, which is totally unhelpful if your facebook account has been disabled. There is NEVER a LIVE Person to Speak To with Facebook Customer Service - so, basically, there is No Customer Service!!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Mari Valhovd: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mari Valhovd: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Mari Valhovd: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Mari Valhovd: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Facebook weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Mari Valhovd taken from his Facebook customer service problem that occurred on November 21., 2017.


1.47 of 5 stars | 2518 reviews

~Mari Valhovd's Facebook Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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