Facebook: They do NOT offer a person to talk to and all t...
Eine Facebook Kundenbewertung durch GetHuman-Benutzer GetHuman-405991 von November 27., 2017
Background on GetHuman-405991's case
GetHuman: GetHuman-405991 - can you tell our other Facebook customers when your case took place?
GetHuman-405991: Sure. It was middle of the night, on November 18..
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-405991 a list of common Facebook problems)
GetHuman-405991: "Messenger problems" was why I was trying to contact.
GetHuman-405991's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-405991: They do NOT offer a person to talk to and all the help they offer is to visit the help section. Which is the entire reason I called to begin with, because the helps section on the facebook page, I can't access.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-405991: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-405991: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-405991: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-405991: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Facebook weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-405991 taken from his Facebook customer service problem that occurred on November 18., 2017.