Facebook: I need help logging in to my page but no one fr...

Eine Facebook Kundenbewertung durch GetHuman-Benutzer ~Terri Stewart von November 27., 2017

Background on ~Terri Stewart's case

GetHuman: ~Terri Stewart - can you tell our other Facebook customers when your case took place?
~Terri Stewart: Yes. It was afternoon, on November 23..
GetHuman: Did you reach out to Facebook, and if so, how?
~Terri Stewart: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Terri Stewart a list of common Facebook problems)
~Terri Stewart: "Reset Password" was why I was trying to contact.

~Terri Stewart's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Terri Stewart: I need help logging in to my page but no one from Facebook will help me.the service is horrible I can't log in on my account.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Terri Stewart: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Terri Stewart: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Terri Stewart: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Terri Stewart: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Facebook weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Terri Stewart taken from his Facebook customer service problem that occurred on November 23., 2017.


1.47 of 5 stars | 2518 reviews

~Terri Stewart's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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