Wells Fargo changed my free checking account wi...
Eine Wells Fargo Kundenbewertung durch GetHuman-Benutzer ~banktom von November 8., 2017
Background on ~banktom's case
GetHuman: ~banktom - can you tell our other Wells Fargo customers when your case took place?
~banktom: Yes I can. It was morning, on Oktober 29..
GetHuman: Did you reach out to Wells Fargo, and if so, how?
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~banktom a list of common Wells Fargo problems)
~banktom: "Cancel Account" was why I was trying to call.
~banktom's review of Wells Fargo customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~banktom: Wells Fargo changed my free checking account without my knowledge. They also made my account dormant which made it so I couldn't access my money. They effectively canceled my account services and charged me a $* a month service charge to do it. That should be illegal, and when I asked them if it was illegal they couldn't answer my question. Never do business with them!
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~banktom: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~banktom: I'd give them a one out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~banktom: For that I would say two out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~banktom: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Wells Fargo weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~banktom taken from his Wells Fargo customer service problem that occurred on Oktober 29., 2017.