Wells Fargo: im not sure as to what is happening to this onc...

Eine Wells Fargo Kundenbewertung durch GetHuman-Benutzer ~not happy von November 23., 2017

Background on ~not happy's case

GetHuman: ~not happy - can you tell our other Wells Fargo customers when your case took place?
~not happy: Yup. It was evening, on November 15..
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~not happy: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~not happy a list of common Wells Fargo problems)
~not happy: "Account Access" was why I was trying to call.

~not happy's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not happy: im not sure as to what is happening to this once great company*******i see people getting fired because of unethical activities in the branches such as opening acts and doing transactions at the atm without customers concern. cool huh? i called simply because i needed some information on my acct. i felt as if they didn't care about anything and that they were just fed up with everything. i mean at the end of the day it is still a job.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~not happy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not happy: I'd give them a three out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~not happy: For that I would say one out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~not happy: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Wells Fargo weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~not happy taken from his Wells Fargo customer service problem that occurred on November 15., 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~not happy's Wells Fargo Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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