Wells Fargo: Our wait to see someone ( who turned out to be...

Eine Wells Fargo Kundenbewertung durch GetHuman-Benutzer ~NPM von November 26., 2017

Background on ~NPM's case

GetHuman: ~NPM - can you tell our other Wells Fargo customers when your case took place?
~NPM: Sure. It was afternoon, on November 21..
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~NPM: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~NPM a list of common Wells Fargo problems)
~NPM: "Complaint" was why I was trying to call.

~NPM's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NPM: Our wait to see someone ( who turned out to be the branch manager) was ** minutes to see him and another ** minutes to get a signature guarantee. We have been a customer of that branch for over ** years and the manager's attitude was that he had more important things to do--such as look for a job that would better suit his attitude. There was another customer that left while we were waiting and I doubt that he will ever return.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~NPM: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NPM: I'd give them a one out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~NPM: For that I would say one out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~NPM: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Wells Fargo weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~NPM taken from his Wells Fargo customer service problem that occurred on November 21., 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~NPM's Wells Fargo Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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