Samsung: They need to use the same set of I dex cards fo...

Eine Samsung Kundenbewertung durch GetHuman-Benutzer ~hayes von November 26., 2017

Background on ~hayes's case

GetHuman: ~hayes - can you tell our other Samsung customers when your case took place?
~hayes: Yup. It was afternoon, on November 24..
GetHuman: Did you reach out to Samsung, and if so, how?
~hayes: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~hayes a list of common Samsung problems)
~hayes: "Repairs" was why I was trying to call.

~hayes's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hayes: They need to use the same set of I dex cards for information to be given. And I do not believe that there is not a complete phone directory at every department this is suppose to be a big organized company they are not. Some of us depend on the products that we have and that means we want them not * to * weeks if your lucky it may possibly be right. Due to this I would not recommend any one to every by Samsung they have good products with good abilities but if you get o e with a problem use a outside warranty or thro it away would be less stressin than dealing with customer support.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~hayes: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hayes: I'd give them a three out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~hayes: For that I would say four out of five.
GetHuman: And finally- any advice for other Samsung customers?
~hayes: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Samsung weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~hayes taken from his Samsung customer service problem that occurred on November 24., 2017.

Samsung

1.58 of 5 stars | 344 reviews

~hayes's Samsung Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Samsung, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Samsung in any way.

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