Samsung: My CS Rep (Leny) was excellent. She was very p...

Eine Samsung Kundenbewertung durch GetHuman-Benutzer ~Donny Brook von November 23., 2017

Background on ~Donny Brook's case

GetHuman: ~Donny Brook - can you tell our other Samsung customers when your case took place?
~Donny Brook: Yup. It was afternoon, on November 21..
GetHuman: Did you reach out to Samsung, and if so, how?
~Donny Brook: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Donny Brook a list of common Samsung problems)
~Donny Brook: "Refund a Charge" was why I was trying to call.

~Donny Brook's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donny Brook: My CS Rep (Leny) was excellent. She was very polite, asked me on two occasions if she could put me on hold to check something and was back within *-minute both times.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Donny Brook: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donny Brook: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Donny Brook: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Donny Brook: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Samsung weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Donny Brook taken from his Samsung customer service problem that occurred on November 21., 2017.

Samsung

1.58 of 5 stars | 344 reviews

~Donny Brook's Samsung Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Samsung, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Samsung in any way.

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