Samsung: I was disconnected * times while trying to reac...

Eine Samsung Kundenbewertung durch GetHuman-Benutzer ~shirley rand von November 23., 2017

Background on ~shirley rand's case

GetHuman: ~shirley rand - can you tell our other Samsung customers when your case took place?
~shirley rand: Yeah. It was late at night, on November 17..
GetHuman: Did you reach out to Samsung, and if so, how?
~shirley rand: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~shirley rand a list of common Samsung problems)
~shirley rand: "Where to buy" was why I was trying to call.

~shirley rand's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shirley rand: I was disconnected * times while trying to reach technical support. I reached manager, he put me on hold for ** min, then I also got disconnected.*I would never buy Samsung again, Apple has much better service and I will switch back to Apple once my contract is over
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~shirley rand: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shirley rand: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~shirley rand: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~shirley rand: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Samsung weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~shirley rand taken from his Samsung customer service problem that occurred on November 17., 2017.


1.58 of 5 stars | 344 reviews

~shirley rand's Samsung Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Samsung, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Samsung in any way.

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