Optimum: trying yo order fight on ppv but not able to...
Eine Optimum Kundenbewertung durch GetHuman-Benutzer GetHuman-254214 von November 27., 2017
Background on GetHuman-254214's case
GetHuman: GetHuman-254214 - can you tell our other Optimum customers when your case took place?
GetHuman-254214: Yes. It was middle of the night, on November 18..
GetHuman: Did you reach out to Optimum, and if so, how?
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-254214 a list of common Optimum problems)
GetHuman-254214: "Service Outage" was why I was trying to call.
GetHuman-254214's review of Optimum customer service
GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-254214: trying yo order fight on ppv but not able to! customer service says unable to help at this time & hangs up!! real nice I'LL be changing to direct tv shortly!
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
GetHuman-254214: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-254214: I'd give them a one out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
GetHuman-254214: For that I would say four out of five.
GetHuman: And finally- any advice for other Optimum customers?
GetHuman-254214: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Optimum weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-254214 taken from his Optimum customer service problem that occurred on November 18., 2017.