Optimum: STOP calling!*Got a calls from the same number...

Eine Optimum Kundenbewertung durch GetHuman-Benutzer GetHuman-433110 von November 25., 2017

Background on GetHuman-433110's case

GetHuman: GetHuman-433110 - can you tell our other Optimum customers when your case took place?
GetHuman-433110: Yes I can. It was morning, on November 17..
GetHuman: Did you reach out to Optimum, and if so, how?
GetHuman-433110: I used the 888-276-5255 number I found for on the GetHuman Optimum customer phone number page I was on: Optimum Customer Service Phone Number
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-433110 a list of common Optimum problems)
GetHuman-433110: "Technical Support" was why I was trying to call.

GetHuman-433110's review of Optimum customer service

GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-433110: STOP calling!*Got a calls from the same number ***-***-**** three days in a row this week! The caller ID says ***-***-****.
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
GetHuman-433110: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-433110: I'd give them a one out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
GetHuman-433110: For that I would say four out of five.
GetHuman: And finally- any advice for other Optimum customers?
GetHuman-433110: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Optimum weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-433110 taken from his Optimum customer service problem that occurred on November 17., 2017.


3.13 of 5 stars | 59 reviews

GetHuman-433110's Optimum Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Optimum, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Optimum in any way.

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