Optimum: With technology so advanced these days they sho...
Eine Optimum Kundenbewertung durch GetHuman-Benutzer ~Gdobbins von November 23., 2017
Background on ~Gdobbins's case
GetHuman: ~Gdobbins - can you tell our other Optimum customers when your case took place?
~Gdobbins: Yup. It was evening, on November 14..
GetHuman: Did you reach out to Optimum, and if so, how?
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
(Shows ~Gdobbins a list of common Optimum problems)
~Gdobbins: "Dispute a Charge" was why I was trying to call.
~Gdobbins's review of Optimum customer service
GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gdobbins: With technology so advanced these days they should at least let you know when and at what time you are doing a service update. Understanding the it is *** AM but as a paying custome this is when I watch tv due to my work schedule. So I assume that of maybe due to my pay periods they will not receive there next payment I'm sure I will be getting a phone call very promptly! Cablesvison the epitome of a monopoly **** them!
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
~Gdobbins: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gdobbins: I'd give them a five out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
~Gdobbins: For that I would say four out of five.
GetHuman: And finally- any advice for other Optimum customers?
~Gdobbins: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Optimum weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Gdobbins taken from his Optimum customer service problem that occurred on November 14., 2017.