Optimum: Excellent representative who was pleasant and s...

Eine Optimum Kundenbewertung durch GetHuman-Benutzer ~Tanta IRIE von November 19., 2017

Background on ~Tanta IRIE's case

GetHuman: ~Tanta IRIE - can you tell our other Optimum customers when your case took place?
~Tanta IRIE: Yup. It was evening, on November 17..
GetHuman: Did you reach out to Optimum, and if so, how?
~Tanta IRIE: I used the 888-276-5255 number I found for on the GetHuman Optimum customer phone number page I was on: Optimum Customer Service Phone Number
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
(Shows ~Tanta IRIE a list of common Optimum problems)
~Tanta IRIE: "Dispute a Charge" was why I was trying to call.

~Tanta IRIE's review of Optimum customer service

GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tanta IRIE: Excellent representative who was pleasant and smiling (over the phone). He rebooted my cable box remotely in a short time and resolved the issue.
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
~Tanta IRIE: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tanta IRIE: I'd give them a three out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
~Tanta IRIE: For that I would say five out of five.
GetHuman: And finally- any advice for other Optimum customers?
~Tanta IRIE: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Optimum weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Tanta IRIE taken from his Optimum customer service problem that occurred on November 17., 2017.

Optimum

3.13 of 5 stars | 59 reviews

~Tanta IRIE's Optimum Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Optimum, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Optimum in any way.

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