GetHuman:gethuman-denise - Können Sie unseren anderen Norwegian Cruise Line Kunden mitteilen, wann Ihr Fall stattgefunden hat?
gethuman-denise:Yeah. Es war late at night auf November 19..
GetHuman:Haben Sie Norwegian Cruise Line erreicht und wenn ja, wie?
GetHuman:Und welches dieser häufigen Norwegian Cruise Line Kundenprobleme beschreibt am besten den Grund, warum Sie mit ihnen sprechen wollten?
(Zeigt gethuman-denise eine Liste häufiger Norwegian Cruise Line Probleme)
gethuman-denise:"Change booking" war der Grund, warum ich to call ausprobiert habe.
GetHuman:Wie würden Sie Ihre Erfahrungen für die Norwegian Cruise Line Kundengemeinschaft von GetHuman zusammenfassen? Wir werden alle IDs, Nummern oder Codes sowie unangemessene Wörter hier aus Respekt vor den Millionen anderer Kunden, die diese Ressource nutzen, zensieren.
gethuman-denise:This is about the **th time I have complained.**I was on the Pearl to Alaska, July **th to Aug *. It was a nightmare. First my son and I checked in and went to get on the boat and were turned away back to check in. The first guy Matthew did not take our picture did not check us in correctly. My son and I were treated like criminals, we had to go back to the check in desk and I spoke to the manager there, we were told that Mathew did not check us in correctly. I also told Matthew I wanted to pay cash for things on the ship, but he insisted I need a Credit card, which later I found out from calling Norwegian that wasn’t true. I tried to pay cash while on the ship and was refused, so who knows ?**Once in the room ****, there were stains on the floor, food left in the refrigerator(a sandwich in a zip lock bag) and safe was broken and we had a double bed not two twins and we didn’t get our luggage. I called the front desk ask to speak to a manager, got transferred around, told several people about the problems finally got a guy named Kevin(I believe). He said he was the manager. I told him about the problems, told him I had been traveling all day and I had to eat because of health problems. I told him I was going to faint, he said “you are not going to faint, and if you do call ***”. I explained several times, I could not leave the room without my stuff in the safe and he told me it might take * hours for that to be done, and * hours to get the bed fixed. I called the main number to NCL and explained the whole thing to some lady that wouldn’t transfer me to a manager, she said she could not help me to call the main desk on the cruise which I had already done. I called the main desk back, could not understand most of the people because they hardly spoke English. I asked for a manager to come to my room at this point to see the problems, several times in the conversation, they refused to come down. Then I had a knock on the door, a big guy, stating that he was the manager of the deck?, then he said manager of customer relations, then he said of housecleaning. So I don’t know what he was in charge of, he left and the safe guy came and the room service finally fixed the bed. I have pictures of the dirty sheets and sandwich, also the stains everywhere on the carpet. I had asked to be moved to a different room, I was refused. Later that night my son picked up the remote for the TV and it was covered in blood. Yes, Blood. I have the pictures and I also work in the medical field. That is a major health concern.**We were supposed to have the beverage package for free. Everywhere we went, we got the third degree about why we needed two sodas. If my son was sitting and I went to get the sodas, I got a hard time. One staff member told my son that he was going to give one of his soda away to someone besides me. What ****. My card was scanned sometimes and sometimes not. We also learned that we should have gotten a refillable cup, which we never received or a note about getting one. My son was offered drinks(he is a minor), meanwhile I asked for two beers, just so I would not have to stand in line while bingo was going on, and was told I was not going to drink two beers. What the heck??? Staff was rude.**On the day we arrived in Alaska, Juneau. We had an off shore exclusion planned, no one said anything about it being cancelled. So we stood outside waiting in the rain, then had to ask and then we were told. Shouldn’t the ship inform you if your off shore exclusion is cancelled? Then we were walking back to our room and my son was in the lead. As we are walking up, we see one big guy in a dark blue*black jacket with security on the back of it, standing at our door. My son said to him this was our room and the guy stood in front of the door, calling in to the two big guys inside, that we were there and they both came out. I asked what were you doing in our room. Didn’t get a reason, but one was the same guy that came into our room the first night. If this was a cleaning check or something, Why would it take * big guys in security jackets and one standing guard at the door? I felt violated at this point, once again I called guest relations, got nowhere. I honestly felt raped and unsafe the whole trip. **I called several times to guest relations, each time asking to speak to a manager, never getting one. Couldn’t understand the staff most of the time. Finally got a voice message, offering a free meal. I called back again and was told I could not talk to the manager and I told customer relations that a free meal was not going to take care of this and not to call me if they were going to offer something like that. Finally the manager called, over and over again. At this point I was exhausted and really was sick of the ******** .
GetHuman:Lassen Sie uns Ihre Erfahrung mit Norwegian Cruise Line quantifizieren. Wie einfach ist es auf einer Skala von 1 bis 5, Hilfe bei einem Norwegian Cruise Line -Problem zu erhalten?
gethuman-denise:Ich würde ihnen eine four von fünf geben, damit Sie leichter helfen können.
GetHuman:Was ist mit der Qualität der Kommunikation? Wie würden Sie das auf einer Skala von 1 bis 5 bewerten?
gethuman-denise:Ich würde ihnen bei der Kommunikation eine one von fünf geben.
GetHuman:Und was ist mit der Fähigkeit von Norwegian Cruise Line, Ihr Problem schnell und effektiv anzugehen?
gethuman-denise:Dafür würde ich five von fünf sagen.
GetHuman:Und zum Schluss noch ein Rat für andere Norwegian Cruise Line Kunden?
gethuman-denise:Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Norwegian Cruise Line weiß, wer Sie sind.
GetHuman:Na da hast du es. Einige nützliche Rückmeldungen und Worte von gethuman-denise aus seinem Norwegian Cruise Line Kundendienstproblem, das bei November 19., 2017 aufgetreten ist.