Xbox: The website says they will call me back and the...

Eine Xbox Kundenbewertung durch GetHuman-Benutzer ~angpow23 von November 20., 2017

Background on ~angpow23's case

GetHuman: ~angpow23 - can you tell our other Xbox customers when your case took place?
~angpow23: Yeah. It was morning, on November 13..
GetHuman: Did you reach out to Xbox, and if so, how?
~angpow23: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~angpow23 a list of common Xbox problems)
~angpow23: "Streaming or Download Trouble" was why I was trying to call.

~angpow23's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angpow23: The website says they will call me back and the wait will be ** minutes. They called me back ** minutes later and I am still on hold ... waiting with the phone locked to the side of my head ... waiting for over ** minutes now. This is ****. I hope they refund the xbox gift card that I purchased and cannot even utilize. If they paid me for my holding time, I bet I would never have to hold again. Oh ... now it just hung up on me. This is ****.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~angpow23: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angpow23: I'd give them a one out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~angpow23: For that I would say four out of five.
GetHuman: And finally- any advice for other Xbox customers?
~angpow23: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Xbox weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~angpow23 taken from his Xbox customer service problem that occurred on November 13., 2017.


3.11 of 5 stars | 433 reviews

~angpow23's Xbox Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xbox in any way.

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