Xbox: The samething happened to my son. the only way...

Eine Xbox Kundenbewertung durch GetHuman-Benutzer ~DJK3THEBIGKING von November 16., 2017

Background on ~DJK3THEBIGKING's case

GetHuman: ~DJK3THEBIGKING - can you tell our other Xbox customers when your case took place?
~DJK3THEBIGKING: Yes. It was evening, on November 7..
GetHuman: Did you reach out to Xbox, and if so, how?
~DJK3THEBIGKING: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows ~DJK3THEBIGKING a list of common Xbox problems)
~DJK3THEBIGKING: "Report an Issue" was why I was trying to call.

~DJK3THEBIGKING's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DJK3THEBIGKING: The samething happened to my son. the only way that I was able to get it resolved was that I had proof that my son wasn't at home at the time. the sad thing about it is whoever hacked his account, had the nerve to actually play under his gamertag!
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
~DJK3THEBIGKING: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DJK3THEBIGKING: I'd give them a three out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
~DJK3THEBIGKING: For that I would say five out of five.
GetHuman: And finally- any advice for other Xbox customers?
~DJK3THEBIGKING: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Xbox weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~DJK3THEBIGKING taken from his Xbox customer service problem that occurred on November 7., 2017.


3.11 of 5 stars | 433 reviews


Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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