Virgin Mobile: Their coverage map is out of date for my area...
Eine Virgin Mobile Kundenbewertung durch GetHuman-Benutzer ~Aggravated Liz von November 20., 2017
Background on ~Aggravated Liz's case
GetHuman: ~Aggravated Liz - can you tell our other Virgin Mobile customers when your case took place?
~Aggravated Liz: Yup. It was middle of the night, on November 14..
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Aggravated Liz a list of common Virgin Mobile problems)
~Aggravated Liz: "Change plan" was why I was trying to call.
~Aggravated Liz's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aggravated Liz: Their coverage map is out of date for my area. After arguing with me for over ** minutes then an additional ** of "take the battery out and restart the device" over and over again, they realized I had the services and network I stated at the beginning when they looked at my data usage. They're calling me back "within ** to ** hours." Meanwhile I'm still at square one only now with a headache.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Aggravated Liz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aggravated Liz: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Aggravated Liz: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Aggravated Liz: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Virgin Mobile weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Aggravated Liz taken from his Virgin Mobile customer service problem that occurred on November 14., 2017.