Virgin Mobile: A male employee helped me to activate my mobile...
Eine Virgin Mobile Kundenbewertung durch GetHuman-Benutzer GetHuman-319002 von November 28., 2017
Background on GetHuman-319002's case
GetHuman: GetHuman-319002 - can you tell our other Virgin Mobile customers when your case took place?
GetHuman-319002: Yeah. It was middle of the night, on November 19..
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-319002 a list of common Virgin Mobile problems)
GetHuman-319002: "Cancel service" was why I was trying to call.
GetHuman-319002's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-319002: A male employee helped me to activate my mobile broadband device. He spoke clear English without a heavy accent and was courteous, prompt and helpful. My device was activated within ** minutes.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
GetHuman-319002: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-319002: I'd give them a one out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
GetHuman-319002: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
GetHuman-319002: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Virgin Mobile weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-319002 taken from his Virgin Mobile customer service problem that occurred on November 19., 2017.