US Bank: They wouldn't talk to us about helping us with...

Eine US Bank Kundenbewertung durch GetHuman-Benutzer GetHuman-315997 von November 28., 2017

Background on GetHuman-315997's case

GetHuman: GetHuman-315997 - can you tell our other US Bank customers when your case took place?
GetHuman-315997: Yeah. It was afternoon, on November 25..
GetHuman: Did you reach out to US Bank, and if so, how?
GetHuman-315997: I used the 800-872-2657 number I found for on the GetHuman US Bank customer phone number page I was on: US Bank Customer Service Phone Number
GetHuman: And which of these common US Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-315997 a list of common US Bank problems)
GetHuman-315997: "Account Access" was why I was trying to call.

GetHuman-315997's review of US Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's US Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-315997: They wouldn't talk to us about helping us with our mortgage questions because we used Soreson Interpreter services. We are Deaf and depend on them for our communication needs!!!
GetHuman: Let's quantify your experience contacting US Bank. On a scale of 1 to 5, how easy is it go get help on a US Bank problem?
GetHuman-315997: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-315997: I'd give them a one out of five on communication.
GetHuman: And what about US Bank's ability to quickly and effectively address your problem?
GetHuman-315997: For that I would say four out of five.
GetHuman: And finally- any advice for other US Bank customers?
GetHuman-315997: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit US Bank weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-315997 taken from his US Bank customer service problem that occurred on November 25., 2017.

US Bank

2.18 of 5 stars | 97 reviews

GetHuman-315997's US Bank Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like US Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with US Bank in any way.

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