UPS: She kept looking up and reading online. I expl...

Eine UPS Kundenbewertung durch GetHuman-Benutzer ~Drindiva von November 23., 2017

Background on ~Drindiva's case

GetHuman: ~Drindiva - can you tell our other UPS customers when your case took place?
~Drindiva: Yeah. It was late at night, on November 21..
GetHuman: Did you reach out to UPS, and if so, how?
~Drindiva: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Drindiva a list of common UPS problems)
~Drindiva: "Track a Package" was why I was trying to call.

~Drindiva's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Drindiva: She kept looking up and reading online. I explained I had already read all that she was reading to me and I needed to talk to someone who KNEW how to answer my question. She then asked foy my account number and put me on hold. Still holding...
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Drindiva: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Drindiva: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Drindiva: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
~Drindiva: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit UPS weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Drindiva taken from his UPS customer service problem that occurred on November 21., 2017.


2.56 of 5 stars | 201 reviews

~Drindiva's UPS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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