UPS: As usual, customer service could not help. The...
Eine UPS Kundenbewertung durch GetHuman-Benutzer ~jjt von November 22., 2017
Background on ~jjt's case
GetHuman: ~jjt - can you tell our other UPS customers when your case took place?
~jjt: Yes I can. It was evening, on November 14..
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~jjt a list of common UPS problems)
~jjt: "Track a Package" was why I was trying to call.
~jjt's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jjt: As usual, customer service could not help. They are pathetic and UPS does not honor it's own commitments even when it is their fault. I will be avoiding them when possible. Maybe if enough people do this, they will clean up their act or go out of business.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~jjt: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jjt: I'd give them a two out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~jjt: For that I would say three out of five.
GetHuman: And finally- any advice for other UPS customers?
~jjt: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit UPS weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~jjt taken from his UPS customer service problem that occurred on November 14., 2017.