TD Bank: Customer service representatives don't know at...
Eine TD Bank Kundenbewertung durch GetHuman-Benutzer ~popo von November 8., 2017
Background on ~popo's case
GetHuman: ~popo - can you tell our other TD Bank customers when your case took place?
~popo: Yeah. It was morning, on November 3..
GetHuman: Did you reach out to TD Bank, and if so, how?
GetHuman: And which of these common TD Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~popo a list of common TD Bank problems)
~popo: "Cancel Account" was why I was trying to call.
~popo's review of TD Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's TD Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~popo: Customer service representatives don't know at all what are they doing. They see different documents with different titles, different number of pages, different contents and they are saying that the two documents are the same. No brain or they repeat whatever they are told by somebody. Complete brainwash.
GetHuman: Let's quantify your experience contacting TD Bank. On a scale of 1 to 5, how easy is it go get help on a TD Bank problem?
~popo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~popo: I'd give them a four out of five on communication.
GetHuman: And what about TD Bank's ability to quickly and effectively address your problem?
~popo: For that I would say five out of five.
GetHuman: And finally- any advice for other TD Bank customers?
~popo: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit TD Bank weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~popo taken from his TD Bank customer service problem that occurred on November 3., 2017.