T-Mobile: I don't know why but because when I called t mo...

Eine T-Mobile Kundenbewertung durch GetHuman-Benutzer GetHuman-200926 von November 26., 2017

Background on GetHuman-200926's case

GetHuman: GetHuman-200926 - can you tell our other T-Mobile customers when your case took place?
GetHuman-200926: Sure. It was afternoon, on November 22..
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman-200926: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-200926 a list of common T-Mobile problems)
GetHuman-200926: "Track an order" was why I was trying to call.

GetHuman-200926's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-200926: I don't know why but because when I called t mobile it only took * minute now every time I call it takes over ** and they re ask me for my phone number and pin also they don't even give me an option for call back so like says I dont want to wait for t mobile to pick up in ** minutes I can press a number and t*Mobile will call me back when it's my turn. I don't know if a shady rep put me on that long hold for life now or t mobile wait time truly ***** now because when I call on my mom or husbands phone he wait is * minute for my phone every time its ** I even test it out and cl T-Mobile both at the same time from my husband phone and my own and mine took ** while husband took *.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-200926: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-200926: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-200926: For that I would say two out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-200926: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit T-Mobile weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-200926 taken from his T-Mobile customer service problem that occurred on November 22., 2017.


2.67 of 5 stars | 566 reviews

GetHuman-200926's T-Mobile Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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