I have dealt with Sony * times via email, * cha...
Eine Sony Kundenbewertung durch GetHuman-Benutzer GetHuman-104953 von November 25., 2017
Background on GetHuman-104953's case
GetHuman: GetHuman-104953 - can you tell our other Sony customers when your case took place?
GetHuman-104953: Yup. It was middle of the night, on November 16..
GetHuman: Did you reach out to Sony, and if so, how?
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-104953 a list of common Sony problems)
GetHuman-104953: "Where to buy" was why I was trying to call.
GetHuman-104953's review of Sony customer service
GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-104953: I have dealt with Sony * times via email, * chat session and two phone calls with NO resolution to my problem. VERY FRUSTRATING.
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
GetHuman-104953: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-104953: I'd give them a five out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
GetHuman-104953: For that I would say two out of five.
GetHuman: And finally- any advice for other Sony customers?
GetHuman-104953: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Sony weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-104953 taken from his Sony customer service problem that occurred on November 16., 2017.