Sony: I called about a continuing problem with a Cybe...
Eine Sony Kundenbewertung durch GetHuman-Benutzer ~Eilen von November 27., 2017
Background on ~Eilen's case
GetHuman: ~Eilen - can you tell our other Sony customers when your case took place?
~Eilen: Sure. It was middle of the night, on November 20..
GetHuman: Did you reach out to Sony, and if so, how?
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows ~Eilen a list of common Sony problems)
~Eilen: "Password Reset" was why I was trying to call.
~Eilen's review of Sony customer service
GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eilen: I called about a continuing problem with a Cyber Shot camera I've owned for * months! Sent it in to be repaired once, and it didn't get fixed! Now they want me to send it in again. Total ****! I will never buy another Sony product
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
~Eilen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eilen: I'd give them a three out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
~Eilen: For that I would say one out of five.
GetHuman: And finally- any advice for other Sony customers?
~Eilen: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Sony weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Eilen taken from his Sony customer service problem that occurred on November 20., 2017.