Sony: Transferred * times and every time had to give...
Eine Sony Kundenbewertung durch GetHuman-Benutzer ~Cindy von November 27., 2017
Background on ~Cindy's case
GetHuman: ~Cindy - can you tell our other Sony customers when your case took place?
~Cindy: Yup. It was middle of the night, on November 20..
GetHuman: Did you reach out to Sony, and if so, how?
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows ~Cindy a list of common Sony problems)
~Cindy: "Repairs" was why I was trying to call.
~Cindy's review of Sony customer service
GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cindy: Transferred * times and every time had to give model number and zip code. Finally told to get help online because "higher than normal call volume." Last night tried to find someone at Sony to help me and only got very rude foreign-speaking people who could not speak good English or comprehend what I was saying.
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
~Cindy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cindy: I'd give them a five out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
~Cindy: For that I would say two out of five.
GetHuman: And finally- any advice for other Sony customers?
~Cindy: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Sony weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Cindy taken from his Sony customer service problem that occurred on November 20., 2017.