Samsung: galaxy s* phone nearly caught fire. poor commun...

Eine Samsung Kundenbewertung durch GetHuman-Benutzer ~radical centrist von November 23., 2017

Background on ~radical centrist's case

GetHuman: ~radical centrist - can you tell our other Samsung customers when your case took place?
~radical centrist: Yes I can. It was afternoon, on November 18..
GetHuman: Did you reach out to Samsung, and if so, how?
~radical centrist: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~radical centrist a list of common Samsung problems)
~radical centrist: "Returns" was why I was trying to call.

~radical centrist's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~radical centrist: galaxy s* phone nearly caught fire. poor communication, another operator couldnt speak english much.. lots of time wasted..
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~radical centrist: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~radical centrist: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~radical centrist: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~radical centrist: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Samsung weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~radical centrist taken from his Samsung customer service problem that occurred on November 18., 2017.

Samsung

1.58 of 5 stars | 344 reviews

~radical centrist's Samsung Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Samsung, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Samsung in any way.

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