Samsung: **** ing contest with rep who then tried to say...

Eine Samsung Kundenbewertung durch GetHuman-Benutzer ~pissed in ny von November 26., 2017

Background on ~pissed in ny's case

GetHuman: ~pissed in ny - can you tell our other Samsung customers when your case took place?
~pissed in ny: Yes I can. It was afternoon, on November 21..
GetHuman: Did you reach out to Samsung, and if so, how?
~pissed in ny: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed in ny a list of common Samsung problems)
~pissed in ny: "Warranty claim" was why I was trying to call.

~pissed in ny's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed in ny: **** ing contest with rep who then tried to say my iem info was wrong refused to transfer me to supervisor
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~pissed in ny: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed in ny: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~pissed in ny: For that I would say four out of five.
GetHuman: And finally- any advice for other Samsung customers?
~pissed in ny: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Samsung weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed in ny taken from his Samsung customer service problem that occurred on November 21., 2017.

Samsung

1.58 of 5 stars | 344 reviews

~pissed in ny's Samsung Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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