Samsung: It was very good communication on the phone, I...

Eine Samsung Kundenbewertung durch GetHuman-Benutzer ~rainelle henderson von November 24., 2017

Background on ~rainelle henderson's case

GetHuman: ~rainelle henderson - can you tell our other Samsung customers when your case took place?
~rainelle henderson: Yeah. It was evening, on November 18..
GetHuman: Did you reach out to Samsung, and if so, how?
~rainelle henderson: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~rainelle henderson a list of common Samsung problems)
~rainelle henderson: "Account Access" was why I was trying to call.

~rainelle henderson's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rainelle henderson: It was very good communication on the phone, I was very pleased of the helpful information that I needed.**Thank you very much**Rainelle Henderson
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~rainelle henderson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rainelle henderson: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~rainelle henderson: For that I would say two out of five.
GetHuman: And finally- any advice for other Samsung customers?
~rainelle henderson: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Samsung weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~rainelle henderson taken from his Samsung customer service problem that occurred on November 18., 2017.

Samsung

1.58 of 5 stars | 344 reviews

~rainelle henderson's Samsung Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Samsung, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Samsung in any way.

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