Samsung: I have been dealing with my defective phone tha...

Eine Samsung Kundenbewertung durch GetHuman-Benutzer ~icLogic von November 25., 2017

Background on ~icLogic's case

GetHuman: ~icLogic - can you tell our other Samsung customers when your case took place?
~icLogic: Sure. It was middle of the night, on November 21..
GetHuman: Did you reach out to Samsung, and if so, how?
~icLogic: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~icLogic a list of common Samsung problems)
~icLogic: "Account Access" was why I was trying to call.

~icLogic's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~icLogic: I have been dealing with my defective phone that I bought for over a year now, Samsung lovingly dinked around and killed time not assisting a consumer, and now theyve exhausted my warranty and are telling me I have to pay out of pocket now to have my phone repaired.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~icLogic: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~icLogic: I'd give them a three out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~icLogic: For that I would say two out of five.
GetHuman: And finally- any advice for other Samsung customers?
~icLogic: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Samsung weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~icLogic taken from his Samsung customer service problem that occurred on November 21., 2017.

Samsung

1.58 of 5 stars | 344 reviews

~icLogic's Samsung Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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