Playstation: dude didn't help me one bit, wasn't calling to...

Eine Playstation Kundenbewertung durch GetHuman-Benutzer ~rondon von November 25., 2017

Background on ~rondon's case

GetHuman: ~rondon - can you tell our other Playstation customers when your case took place?
~rondon: Yup. It was morning, on November 19..
GetHuman: Did you reach out to Playstation, and if so, how?
~rondon: I used the 800-345-7669 number I found for on the GetHuman Playstation customer phone number page I was on: Playstation Customer Service Phone Number
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~rondon a list of common Playstation problems)
~rondon: "Recover Account" was why I was trying to call.

~rondon's review of Playstation customer service

GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rondon: dude didn't help me one bit, wasn't calling to even ask about the thing not working, but he said he couldn't take care of it because the network was down, i was telling him i better get my ** for spending the hundred like i saw on a ad, and i've spent twice that since then and its been * or more months, said i needed to speak to a supervisor, and he told me there wasn't anything he could do, hand the phone to the supervisor, this is play stations so called experts ...
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~rondon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rondon: I'd give them a one out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~rondon: For that I would say one out of five.
GetHuman: And finally- any advice for other Playstation customers?
~rondon: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Playstation weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~rondon taken from his Playstation customer service problem that occurred on November 19., 2017.

Playstation

1.91 of 5 stars | 570 reviews

~rondon's Playstation Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Playstation, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Playstation in any way.

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