Playstation: Refused to give me access to itemized bill of m...
Eine Playstation Kundenbewertung durch GetHuman-Benutzer ~Criminalcaseinprogress von November 28., 2017
Background on ~Criminalcaseinprogress's case
GetHuman: ~Criminalcaseinprogress - can you tell our other Playstation customers when your case took place?
~Criminalcaseinprogress: Yeah. It was afternoon, on November 20..
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~Criminalcaseinprogress a list of common Playstation problems)
~Criminalcaseinprogress: "Warranty claim" was why I was trying to call.
~Criminalcaseinprogress's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Criminalcaseinprogress: Refused to give me access to itemized bill of my ** year old sons unauthorized access and play. Refused to give me number of corporate office and hung up on me twice when I asked for clarification. Referral to BBB and speaking to lawyer
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~Criminalcaseinprogress: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Criminalcaseinprogress: I'd give them a three out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~Criminalcaseinprogress: For that I would say two out of five.
GetHuman: And finally- any advice for other Playstation customers?
~Criminalcaseinprogress: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Playstation weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Criminalcaseinprogress taken from his Playstation customer service problem that occurred on November 20., 2017.