Panasonic: customer servce rep disn't listen to my questio...

Eine Panasonic Kundenbewertung durch GetHuman-Benutzer ~annoyed customer von November 28., 2017

Background on ~annoyed customer's case

GetHuman: ~annoyed customer - can you tell our other Panasonic customers when your case took place?
~annoyed customer: Yup. It was middle of the night, on November 20..
GetHuman: Did you reach out to Panasonic, and if so, how?
~annoyed customer: I used the 800-211-7262 number I found for on the GetHuman Panasonic customer phone number page I was on: Panasonic Customer Service Phone Number
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows ~annoyed customer a list of common Panasonic problems)
~annoyed customer: "Complaint" was why I was trying to call.

~annoyed customer's review of Panasonic customer service

GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annoyed customer: customer servce rep disn't listen to my questions. kept hanging the subject voice prompits very difficult
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
~annoyed customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annoyed customer: I'd give them a four out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
~annoyed customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Panasonic customers?
~annoyed customer: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Panasonic weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~annoyed customer taken from his Panasonic customer service problem that occurred on November 20., 2017.

Panasonic

2.48 of 5 stars | 273 reviews

~annoyed customer's Panasonic Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Panasonic, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Panasonic in any way.

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