Optus - Faults: Service problem
Eine Optus - Faults Kundenbewertung durch GetHuman-Benutzer GetHuman-hayja von Dezember 4., 2017
Background on GetHuman-hayja's case
GetHuman: GetHuman-hayja - can you tell our other Optus - Faults customers when your case took place?
GetHuman-hayja: Yup. It was afternoon, on November 28..
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-hayja a list of common Optus - Faults problems)
GetHuman-hayja: "Account access" was why I was trying to call.
GetHuman-hayja's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-hayja: Service problem
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-hayja: poor service, highly congested internet, dropouts, NO ETA for FIX
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
GetHuman-hayja: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-hayja: I'd give them a five out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
GetHuman-hayja: For that I would say two out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
GetHuman-hayja: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Optus - Faults weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-hayja taken from his Optus - Faults customer service problem that occurred on November 28., 2017.