HTC: Unfortunately the problem could not be solved...
Eine HTC Kundenbewertung durch GetHuman-Benutzer ~Robert Burns von November 21., 2017
Background on ~Robert Burns's case
GetHuman: ~Robert Burns - can you tell our other HTC customers when your case took place?
~Robert Burns: Yes. It was evening, on November 18..
GetHuman: Did you reach out to HTC, and if so, how?
GetHuman: And which of these common HTC customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Burns a list of common HTC problems)
~Robert Burns: "Technical support" was why I was trying to call.
~Robert Burns's review of HTC customer service
GetHuman: So how would you sum up your experience for GetHuman's HTC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Burns: Unfortunately the problem could not be solved, however the representative tried extremely hard to effect repair.
GetHuman: Let's quantify your experience contacting HTC. On a scale of 1 to 5, how easy is it go get help on a HTC problem?
~Robert Burns: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Burns: I'd give them a four out of five on communication.
GetHuman: And what about HTC's ability to quickly and effectively address your problem?
~Robert Burns: For that I would say three out of five.
GetHuman: And finally- any advice for other HTC customers?
~Robert Burns: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit HTC weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Burns taken from his HTC customer service problem that occurred on November 18., 2017.