Facebook: I needed someone to help me turn a personal fb...

Eine Facebook Kundenbewertung durch GetHuman-Benutzer ~Turquoise Triangle von November 27., 2017

Background on ~Turquoise Triangle's case

GetHuman: ~Turquoise Triangle - can you tell our other Facebook customers when your case took place?
~Turquoise Triangle: Yup. It was morning, on November 21..
GetHuman: Did you reach out to Facebook, and if so, how?
~Turquoise Triangle: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Turquoise Triangle a list of common Facebook problems)
~Turquoise Triangle: "Technical support" was why I was trying to contact.

~Turquoise Triangle's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Turquoise Triangle: I needed someone to help me turn a personal fb page into a business one & I wanted to know if there would be a charge?. There is no help on the website for that query & when I rang, I was told that there was no phone support either. I am disappointed with this service, so far.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Turquoise Triangle: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Turquoise Triangle: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Turquoise Triangle: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Turquoise Triangle: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Facebook weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Turquoise Triangle taken from his Facebook customer service problem that occurred on November 21., 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Turquoise Triangle's Facebook Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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