Facebook: Blocked payment account
Eine Facebook Kundenbewertung durch GetHuman-Benutzer GetHuman-jhbfcddc von Dezember 8., 2017
Background on GetHuman-jhbfcddc's case
GetHuman: GetHuman-jhbfcddc - can you tell our other Facebook customers when your case took place?
GetHuman-jhbfcddc: Yes. It was afternoon, on Dezember 5..
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jhbfcddc a list of common Facebook problems)
GetHuman-jhbfcddc: "Recover account" was why I was trying to contact.
GetHuman-jhbfcddc's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jhbfcddc: Blocked payment account
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-jhbfcddc: I purchase a facebook giftcard from CVS. *I redeemed my giftcard on my facebook acct.*It said i have $***.** available. *I log into my game to make a purchase. *It asks me if i wanna use my $***.** available balance towards my purchase. *I accept it. *Then i get a popup saying due to unusual activity my payments have been tenporarily suspended. *I wrote in to facebook and submit my photo id. *They respond (** days later) that they apologize for the inconvenience and have removed the hold on my acct. *i try to make my purchase again. *I get a popup saying due to unusual activity your payments have been disabled. *I write in again explaining what happened. *Once again about ** days later i get a response that I have violated there terms and conditions and they dont feel comfortable unlocking my payments. *I either want them to unlock it and let me make my single purchase or recund me my $***.** that they are holding hostage and not allowing me to use.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-jhbfcddc: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jhbfcddc: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-jhbfcddc: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-jhbfcddc: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Facebook weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jhbfcddc taken from his Facebook customer service problem that occurred on Dezember 5., 2017.