Amazon: The forst rep spoke english very poorly. She co...

Eine Amazon Kundenbewertung durch GetHuman-Benutzer ~Luke 130e von November 28., 2017

Background on ~Luke 130e's case

GetHuman: ~Luke 130e - can you tell our other Amazon customers when your case took place?
~Luke 130e: Yes. It was morning, on November 24..
GetHuman: Did you reach out to Amazon, and if so, how?
~Luke 130e: I used the 888-280-4331 number I found for on the GetHuman Amazon customer phone number page I was on: Amazon Customer Service Phone Number
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Luke 130e a list of common Amazon problems)
~Luke 130e: "Cancel order" was why I was trying to call.

~Luke 130e's review of Amazon customer service

GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Luke 130e: The forst rep spoke english very poorly. She couldn't fix my kindle issue. I felt like she was just reading from a script. She said she would research the issue and call me back in ** minutes...so I waited. * hours later I called them back. The second rep spoke better english but couldn't help me. He pretty much said. "I don't know, just ignore the problem. I won't buy another Kindle if they keep this up.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Luke 130e: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Luke 130e: I'd give them a two out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Luke 130e: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Luke 130e: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Amazon weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Luke 130e taken from his Amazon customer service problem that occurred on November 24., 2017.

Amazon

4.14 of 5 stars | 1562 reviews

~Luke 130e's Amazon Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Amazon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Amazon in any way.

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