Eine AirBnB Kundenbewertung durch GetHuman-Benutzer GetHuman-lisa3lo von November 29., 2017
Background on GetHuman-lisa3lo's case
GetHuman: GetHuman-lisa3lo - can you tell our other AirBnB customers when your case took place?
GetHuman-lisa3lo: Yes I can. It was afternoon, on November 22..
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lisa3lo a list of common AirBnB problems)
GetHuman-lisa3lo: "Technical support" was why I was trying to call.
GetHuman-lisa3lo's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-lisa3lo: I have used them several times...some places great some not....do your own investigation before you book...ask the host as many questions as possible until you feel comfortable. Very frustrated with their customer service policy...they keep sending my info to an an old email address have given them the new one several times but they just can't seem to get it right...what are they working from a cave with no modern technology...smh...so i had to shut my whole email account down,,,really pissed off right now...they need a better tech team....how about some *th graders!!!!!
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
GetHuman-lisa3lo: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lisa3lo: I'd give them a two out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
GetHuman-lisa3lo: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
GetHuman-lisa3lo: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit AirBnB weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lisa3lo taken from his AirBnB customer service problem that occurred on November 22., 2017.