AT&T Wireless: Phone power button was not working and she tran...
Eine AT&T Wireless Kundenbewertung durch GetHuman-Benutzer GetHuman-19840 von November 16., 2017
Background on GetHuman-19840's case
GetHuman: GetHuman-19840 - can you tell our other AT&T Wireless customers when your case took place?
GetHuman-19840: Yes I can. It was morning, on November 14..
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-19840 a list of common AT&T Wireless problems)
GetHuman-19840: "Overcharges on my account" was why I was trying to call.
GetHuman-19840's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-19840: Phone power button was not working and she transferred me to warranty department right away and after talking to the warranty department for * minutes they sent me a replacement and said have a nice day!
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
GetHuman-19840: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-19840: I'd give them a four out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
GetHuman-19840: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
GetHuman-19840: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit AT&T Wireless weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-19840 taken from his AT&T Wireless customer service problem that occurred on November 14., 2017.