iTunes: You need to press * to talk to a human. They ar...
Eine iTunes Kundenbewertung durch GetHuman-Benutzer ~abcde von November 24., 2017
Background on ~abcde's case
GetHuman: ~abcde - can you tell our other iTunes customers when your case took place?
~abcde: Sure. It was afternoon, on November 22..
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~abcde a list of common iTunes problems)
~abcde: "Make a purchase" was why I was trying to call.
~abcde's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~abcde: You need to press * to talk to a human. They are not open on the weekend. After I pressed *, it did take me straight to a human.
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~abcde: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~abcde: I'd give them a four out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~abcde: For that I would say five out of five.
GetHuman: And finally- any advice for other iTunes customers?
~abcde: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit iTunes weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~abcde taken from his iTunes customer service problem that occurred on November 22., 2017.